Posted by : Deepak Vasudevan Saturday, January 24, 2009

Windows Live Help now in Community Support Style

If you have previously attempted to use Windows Live Manual Help from within the small 'Help' icon of your Windows Live Hotmail, you would have realised that it is a half-duplex conversation in that you (as a user) ask question to Microsoft/Windows Live helpdesk consultant and the call center sends a personalized reply to your mailbox. I have been observing the following change about a couple of weeks back. The 'More Help' goes to a forum called http://windowslivehelp.com/, which is branded as 'Hotmail Online Solutions Center'.

Though it is linked to Windows Live ID, it asks you to create another username. There is also one bug that intermittently it forgets to link the username with Windows Live ID. I have also reported the same to Windows Live Team. However, the significant feature of this move, as I feel, would be colloborative solution of the problem leading to enhanced user experience.

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